HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders will typically be delivered within 5-7 working days. During sales periods, delivery may take 7-10 working days. Orders placed on Saturday, Sunday, or public holidays will begin processing on the next working day. Please note that during busy periods or delays in verifying information, orders may experience temporary delays. For online payment orders, a fraud status check must be completed before processing. For cash on delivery, payment will be collected at the shipping address. Once your order is shipped, you will receive an email with tracking information—please check your junk or spam folders if you don’t see it.
HOW MUCH IS THE SHIPPING COST?
A flat shipping fee of 299 PKR, plus an FBR POS fee of 1 PKR, will be applied to all orders within Pakistan.
WHICH COURIER WILL DELIVER MY ORDER?
The courier used will depend on your delivery area and the type of shipment. Once your order leaves our warehouse, you will receive an email with the courier details and tracking information.
WHAT IF I'M NOT HOME WHEN THE ORDER IS DELIVERED?
(We have to discuss our courier company first)
ORDER CANCELLATION
For cash-on-delivery orders, we will attempt to verify your order with a maximum of two confirmation calls. If there is no response, your order will be canceled. You can cancel your order at any time before it is processed. Urbanchic reserves the right to cancel orders for various reasons, including out-of-stock items, incorrect contact information, or technical errors.