Do You Want to Return an Online Order?
To initiate a return, please contact our customer service team within 3 days of receiving your purchase. We can only process returns for items that were received damaged or incorrectly.
How Long Do I Have to Make Returns?
All return requests must be made within 3 calendar days from the delivery date.
Will I Have to Pay for Returns?
If you receive a damaged or incorrect item, we will arrange for the pickup and cover the courier charges.
How Will My Money Be Refunded?
Once your return is approved, you can choose to receive your refund as a coupon or directly back to your account.
When Will I Receive My Refund?
If you opt for a coupon, details will be sent to your registered email. Refunds to your account will be processed within 7-10 business days.
What If the Refund Amount is Incorrect?
If you notice any discrepancies with your refund, please contact our customer service team, and we will resolve the issue promptly. Please note that we reserve the right to refuse returns that are requested or sent outside of the specified timeframe, or for items that are not in their original condition.
Do You Refund Shipping Costs If I Return All Items in an Order?
No, we do not refund shipping costs for returned items.